Third Annual Values Recognition Program Award Recipients

Anissa Hall has been instrumental in the success of the TKA Southern California Regional team. Her colleagues say she provides them with the operational backbone that holds the team together. She effectively coordinates site visits with the cross-functional team that consists of field service specialists, hospital clinical staff, TKA site leadership and TKA staff.

She triages calls and dispatches the appropriate regional field service specialists for service and ensures concise communication with all involved. She always pushes to ensure problems are resolved immediately, resulting in quick access to equipment for clinicians and patients. She can also be relied upon to secure the best and most cost effective parts and service.

As the subject matter expert in TEAM work order and purchase order processing, she regularly visits each site to provide administrative support.

Anissa demonstrates her dedication to teamwork by actively participating in all regularly scheduled meetings for directors, field service specialists, and office coordinators, which has given her a thorough understanding of TKA operations. She has used this knowledge to provide guidance, collaboration, and direction at all levels within TKA.

Anissa’s kind, yet effective demeanor gives her well-deserved respect by those at the customer sites and at The
Institute.

During a progress meeting, a client questioned a change order on an HDC project. After a few minutes, Jasper Jowers patiently, but firmly, expressed his honest opinion regarding the situation. The client then realized the HDC team was correct and that the change order was necessary.

One afternoon, a colleague of Jasper’s was onsite and witnessed a subcontractor speaking negatively to a day laborer. Immediately upon seeing this, Jasper jumped into action and diffused the situation. He then called a team meeting and informed everyone on the project that there isn’t anyone on the site with a more important responsibility or title than anyone else. He explained he would not tolerate disrespectful talk among workers and that they were all a team working toward a common goal.

Jasper’s attitude during times of conflict has always been exceptional. He strives for integrity by setting an example for others that promotes working together as a team. According to a colleague, he has a great way of looking at the bigger picture and bringing the team back together. Jasper is always professional and exemplifies high ethics and character on a daily basis.

Bo Zhou came to TKA directly from Siemens, a leader in research, technology and innovation. His expertise in Siemens MRI and CT system has been crucial to the financial and operational success in the Southern California Region. He is dedicated to providing first-class service to all of our customers. His in-depth knowledge in his specialty has given TKA credibility in high-end imaging modalities. His ability to speak MRI and CT language directly with the clinicians and physicians is paramount to the successful resolution of any service event.

Bo consistently shares his expertise and knowledge with others on the team, providing value to TKA and our customers. Recently, Bo traveled to a Northern California TKA account to assist in service. Ironically, he was known by the local clinical staff and was well received, making positive inroads for TKA at the account.

Bo is an excellent communicator who ensures that all parties involved are kept informed of the statusof repairs or service. He serves as a skilled and reliable technician who expertly services MRI and CT systems inhouse, allowing for the most cost effective labor rates for TKA. He always seeks out third party options for service and parts to get the best value possible.In one recent example, he saved TKA approximately $50K by selecting alternate, yet equally effective, vendor parts.