Information Week | Millennial Boomers Want Different Healthcare Conveniences

As systematic changes in US healthcare convert patients into consumers, hospitals must meet each generation’s measures of quality.

The Hospital Consumer Assessment of Healthcare Providers and Systems, better known as HCAHPS (pronounced H-caps), is the national, standardized, publicly reported survey of patients’ perspectives of hospital care — an increasingly important metric as hospitals learn to treat patients more like consumers and pay more attention to consumer choice. More…